general questions
What should I do to prepare for my first appointment?
Honestly, just show up. Filling out your intake paperwork ahead of time helps, but nothing else is required, you don't need to have it all figured out first.
What if I don't like my therapist?
That's okay, it happens. It can take a little time to find the person who really connects with you. Just let us know, and we'll help you connect with someone else on our team.
Can I do sessions online?
Yes. Every service we offer is available online, not just in person, whichever fits your life better.
Do you take my insurance?
We work with most major plans, including Medicaid and Medicare. Not sure if yours is one of them? Call us, we're happy to check for you before you book anything.
What if I don't have insurance, or I lose it?
We'll work with you. If your coverage changes mid-treatment, you don't lose your therapist, we'll keep seeing you while things get sorted out.
What if I'm worried about the cost?
We check your coverage before your first appointment, so there are no surprises. Our fees also run lower than most practices in town, because we know cost is a real factor for the people we serve.
What's the difference between individual therapy and IOP?
Individual therapy is usually once a week. IOP is a few hours, a few days a week, more support for a period when you need it, without an overnight hospital stay.
Can kids and teens get therapy here?
Yes. We see kids as young as 5, with adolescent and teen services covering ages 10 through 18, in individual sessions or age-specific groups.
Do you offer therapy in Spanish?
Yes, we have a Spanish-speaking therapist on our team. Let us know when you reach out, and we'll match you accordingly.
Is what I say confidential?
Yes. We're required by law to protect your health information, and we take that seriously. A few narrow exceptions apply, mainly around safety, and your therapist will explain those upfront.
I don't like talking on the phone. Can I still reach you?
Of course. Email us anytime, we'll work around whatever's easiest for you.
What if I need to reach my therapist between sessions?
For anything urgent, always call 911 or 988 first. For non-urgent questions, ask your therapist about the best way to reach them between appointments.
What's your cancellation policy?
We ask for as much notice as possible if you need to reschedule or cancel, so we can offer that time to someone else. Your therapist can walk you through the specifics at your first appointment.
How do I access my patient portal?
Your therapist will send you login details when you start care. If you've lost access or aren't sure where to log in, reach out and we'll get you sorted.
How do I apply to work at LifeQuest?
Visit our Careers page and send us your information, we keep it simple, no complicated application required. We're always open to hearing from therapists and practicum students who share our approach to care.
insurances we accept
Aetna
Anthem BCBS
Anthem BCBS Commercial
Anthem BCBS Medicaid/Amerigroup
Anthem BCBS Medicare Advantage
Benefit Plan Administrators
(BPA)- Trust Funds
Caresource Commercial and Medicaid
Cigna
Hometown Health Plan (HHP)
Medicaid
Medicare
Molina
Prominence Health Plan
Sierra Health Services BHO
Health Plan of Nevada Medicaid
Health Plan of Nevada Commercial
Silver Summit Health Plan
Allwell Medicare
AM Better Commercial
Silver Summit Medicaid
OPTUM/ United Health Care (UHC)
UHC Oxford
UMR
TriCare/TriWest
Reno
Address
4600 Kietzke Lane Building L Reno, Nevada 89502
Hours
Monday - Friday
8:00 AM - 7:00 PM
Saturday & Sunday
By appointment
Phone
Call: 775.636.7767
Fax: 702.830.9741
Carson City
Address
400 West King Street Suite 210
Carson City, Nevada 89703
Hours
Monday - Saturday
8:00 AM - 6:00 PM
Sunday
By appointment
Phone
